About Us
Learn why Northbay Diamon-Fusion Stands Out
Joe Grayson
Owner
Joe Grayson took over operations of Northbay Diamon-Fusion in 2001; his main objective was to give customers the best service possible, whether it’s advice on cleaning, treating surfaces, or minor repairs to existing shower enclosures. He believes that kind of dedication has given his company an advantage over competitors who focus only on the bottom line. Many other companies, including glass manufacturers, have cut corners in this area; they offer lower prices but also lower quality services, and the only person who suffers is the customer.
With the recent downturn in the economy, he started offering a service unheard of: maintenance programs that help home and business owners keep the beauty of their glass, which they spent thousands of dollars to beautify. We help by maintaining the glass treated with Northbay Diamon-Fusion on a semi-annual basis. We remove all accumulated water spots, revitalize the surfaces, make minor repairs to the doors, replace worn-out sweeps and seals, and, if needed, retreat the surface. This service is great for people who haven’t properly followed the BASIC MANUFACTURER MAINTENANCE RECOMMENDATIONS.
Northbay Diamon-Fusion has saved customers thousands of dollars by restoring hard-water stains on their glass rather than replacing it. In some cases, replacing the glass is justified because it costs only a few dollars more than restoring it; this advice is less profitable for us, but the customer will be happier in the long run.
There are many glass shops that use Northbay Diamon-Fusion EXCLUSIVELY. These shops know how important customer satisfaction is. They know the Northbay Diamon-Fusion takes care of their customers, and they know the customers will be happy. Link.
Why Choose Northbay Diamon-Fusion
Discover why Northbay Diamond-Fusion stands out for glass treatment. Our 11 key advantages—rooted in decades of vapor process mastery, unique on-site application, and unwavering support—deliver unmatched quality, convenience, and value that factory services simply can't match. Explore what sets us apart.
1. Expertise in Vapor Process
With decades of experience since 1997, we have mastered the vapor deposition process, developing techniques that surpass what many factories offer. This extensive expertise ensures superior glass treatment results.
2. Unique Field Application
As the ONLY licensed company capable of performing the vapor process in the field, we can address and rectify issues on-site without the need to remove and reinstall the glass. This service maximizes efficiency and minimizes disruption.
3. Exceptional Customer Service
We pride ourselves on outstanding customer service. Our clients appreciate that we stand behind our product and deliver an unparalleled service experience, giving them peace of mind knowing we are always here to help.
4. Reliable Warranty Support
In the event of warranty issues, we can retreat affected areas with the same high-quality process, ensuring consistency and avoiding the use of inferior substitute products—a critical advantage for maintaining quality.
5. Open Communication
Customers are encouraged to reach out with any inquiries or concerns. Unlike factory treatments, where contact points may be unclear, we ensure prompt communication and support whenever needed.
6. Damage Repair Flexibility
Should damage occur during handling, we can remove and reapply our treatment, restoring the glass to its original condition. This feature provides an added level of service and convenience that factory treatments simply cannot match.
7. Transparent Pricing
We do not impose a “fuel surcharge,” which many factories use to increase costs. Our pricing remains transparent, allowing you to manage your expenses effectively.
8. Comprehensive Client Guidance
After treatment, we provide clear instructions on whom to contact, offer a maintenance opportunity every six months, and supply a list of recommended products to help maintain the glass.
9. Versatile Treatment Options
Northbay Diamond-Fusion can treat a variety of surfaces beyond just glass, including bathroom fixtures like windows, ceramic and porcelain tiles, and sinks (both glass and porcelain) that are prone to water spots.
10. Special Offers for Loyal Customers
We value our loyal customers and offer discounted prices for cleaning and treating existing shower units, further enhancing the value we provide.
11. Brand Representation
Our work reflects not just our company’s standards but also yours. When we succeed, your business gains recognition for quality and service, enhancing your reputation in the market.